KAMPALA,UGANDA – The National Water and Sewerage Corporation (NWSC) has registered strong growth in expanding water services, growing its customer base and strengthening its infrastructure during the 2025/26 financial year, in its push to achieve Water for All.
The performance was presented by the Corporation’s Principal Economist, Ms. Anna Nyadoi, during the NWSC Annual Evaluation and Stakeholder Engagement Forum – the NWSC Feedback Baraza 2026 – held to review progress in the first year of implementation of its Strategic Plan 2025-2030.
The plan is aligned with Uganda’s Fourth National Development Plan (NDP IV) and Sustainable Development Goal 6 on Clean Water and Sanitation.
According to Ms. Nyadoi, NWSC now serves 293 urban centres across the country, up from just three towns at its inception, reaching approximately 22 million people.
During the year under review, the Corporation laid a total of 1,024 kilometres of new water mains and extensions against an annual target of 500 kilometres, representing a 205% achievement.
It also installed 62,226 new water connections, surpassing the target of 60,000, which pushed its customer base from 1.004 million to 1.064 million connections, a 6% growth. The population served grew from 19 million to 22 million, achieving 105% of the target.
Financially, NWSC recorded an annual turnover of UGX 678 billion, achieving 99% of its target, while its asset base grew from approximately UGX 4.8 trillion to UGX 5 trillion, reflecting continued heavy investment in water and sewerage infrastructure.
Ms. Nyadoi said the overall performance shows that the Corporation achieved between 98% and 119% of most targets set for the first year of the strategic plan.
However, challenges remain. Non-revenue water – water produced but lost through leakages, illegal connections and metering inaccuracies – increased from 33.7% to 34.4% against a target of 32%.
Other challenges cited include inadequate water production capacity in some areas, especially Kampala and the Central Region, and outstanding customer arrears that affect cash flow.
NWSC said it is implementing interventions to improve water availability, extend services to underserved communities, reduce water losses, and strengthen financial sustainability. It has also appealed to customers and stakeholders to support timely payment of bills to enable continued investment.
“As we continue working with leaders, stakeholders and communities, our mission remains clear: Water for All, for Health and Prosperity,” Ms. Nyadoi noted.
Managing Director NWSC Eng Silver Mugisha.
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Author: The Server Reporter
